Menu Instagram

Frequently Asked Questions

Payment methods

We accept Paypal, VISA, MasterCard, American Express, and Discover. We do not accept personal checks, money orders or direct bank transfers.

Shipping info

We are offering Free DHL Express Worldwide Shipping. Orders sent by DHL Express Worldwide Shipping usually arrive within 3 - 5 business days. This is only an estimate and does not include weekends or holidays.

Please note that we DO NOT ship to P.O. Box. We currently don’t offer Overnight Shipping Service.

Tracking your order

When we ship out an order, we will send an email with a DHL package tracking number. You can use the number to track your package.

Changing or cancelling your order

If you need to change or cancel your order, please contact us immediately. We process and ship orders quickly (we’re fast!). Once our warehouse has processed your order, we will be unable to make any changes. Please email us at [email protected].

Returns

It is extremely important to us that you are happy with your purchase. If, for any reason, you are not satisfied, you may return it within 14 business days for a full refund (not including shipping costs).

To return your product, please contact us via [email protected] and we will provide you with shipping instruction and details.

You will be responsible for the shipping costs of returning your item.

Please coordinate the item’s return with us, prior to shipping. Your money will be refunded when we have received the item in the same condition it was sent.

Exchanges

We do not accept exchanges at this time. However, you may simply place a new order and return the item you need exchanged, following the same Return Policy.

Do I pay sales tax?

We will be shipping from Malaysia, therefore, customers outside of Malaysia do not have to pay sales tax. Usually, there is no international duties charge, however if there is, you will be responsible for them.

What is vegan leather?

We do not use animal skin in the production of our bags. Our handbags are designed and attentively crafted by our master artisan, using EPUL (Exquisite Polyurethane Leather), durable thread, and quality fabric. We use gold plated hardware to achieve an elegant look and high quality zipper closures.

Our material team has decades of experience developing microfiber and high-quality synthetic leather to produce bags with similar (if not better) durability and aesthetic qualities as genuine leather.

Our craftsmanship

We produce our premium vegan leather bags in our partner’s factory, the very same factory that produces luxury designer bags for some of the world-renowned brands. Our expertise and resources enable us to offer designer bags without the conventional retail markup.

All our premium bags are partially handmade to ensure attention to detail and quality of the end products. We test all our products for at least a month to observe the versatility and performance. As a result, our handbags are a premium modern take on the classics and reach designer quality.

Conventional designer bags usually come with hefty price tags. At Leigh and Taylor, we have eliminated the middle men and hence markups. Therefore, our premium vegan leather handbags is priced affordably. Even so, we’ve produced them in limited quantities so that you get the highest quality semi-handmade bags that are unique in the market.

Care instructions - storage

Please take care when opening the packaging to your new handbag; try not to rip or tear the plastic packaging.

Please store your handbag with care. It is recommended to store your handbags in their own protective dust bag. When not in use, please keep them stuffed with clean bubble wrap or other soft clean material to retain their shape and do not stack handbags on top of one another.

Please store your handbag in a cool dry place away from direct sunlight or humidity.

Avoid hanging your bag by its straps as much as possible since this might put pressure on its strap connectors and can wear out its seams prematurely.

Avoid folding and pressing the bags at all costs. The vegan material is intended to replace real calf-skin leather. It is very soft, please treat it with same care as real leather.

Care instructions - cleaning

You may clean stains and dirt on handbags with a smooth & dry cloth and moisturizer creme or lighter fluid (butane). You may rub the stained parts very carefully and lightly to avoid harming the bag. Be careful with what you wear - sometimes the color can come off your clothes (eg jeans) and may stain the handbag. Try testing your clothing fabric to see if it gives off color. Carelessness may cause a change in color or may harm the material.

You should never wash vegan leather bags with water. You should be careful with your handbags getting wet. Too much rain or water can ruin the material. You should always allow the handbags to air dry. You should never use a hair-dryer to dry the bags; heat damages the material.

To wipe the surface of the handbags, you may use a lint-free towel or a soft wet wipe.